Terms of service

TERMS OF USE

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

EXCHANGE POLICY

Returns, refunds and cancellations are not allowed. 

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Please contact our Customer Support team: shoprichlee@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Richlee Apparel. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong order. (Store Error)

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.

SHIPPING

PROCESSING TIME

Please allow 1 - 3 business days (excluding holidays and weekends) for order processing before an order ships. Orders placed after 5PM EST on business days will start processing on the next business day. Additionally, orders placed after 5PM EST on Fridays, or during the weekend, will start processing on the following business day.

*For any national weather delay, please allow 1 additional business day for processing.

SHIPPING/TRACKING

When your order is done processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.

Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays

 

SHIPPING CARRIER DELAYS

 Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email shoprichlee@gmail.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

 

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact shoprichlee@gmail.com